Senior Project Manager with Delivery Governance Experience, Hospitality Delivery Platform

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Client

Our client is a global consulting organization that focuses on helping enterprises strengthen their digital capabilities, improve operational efficiency and deliver strategic technology transformation across multiple business domains.

Project overview

This project supports a group of strategic digital initiatives for a global hospitality organization. Workstreams may include development of a new web application, migration of legacy systems to modern cloud based platforms, implementation of a voice agent for contact centers and initial setup of a data lake. A governance structure will guide discovery phases and ensure efficient coordination across all teams.

Team

You will work within a governance team that collaborates with delivery teams, technical leads, analysts and cross functional specialists. The team values structured communication, predictable delivery and clear visibility across all initiatives.

Position overview

We are looking for a Senior Project Manager who will oversee multiple concurrent initiatives and support governance activities across the engagement. You will coordinate workstreams, maintain alignment among stakeholders and ensure that discovery phases are delivered with structure and clarity. This is a client facing role that requires regular communication with teams and the ability to define and reinforce delivery processes. The position requires on site presence in Cancun or the ability to travel as needed.

Technology stack

Cloud platforms, web application technologies, Salesforce, data lake tooling, collaboration tools such as Jira and Confluence

Responsibilities

Project governance and coordination
Plan and coordinate concurrent initiatives across technology workstreams
Drive discovery activities and ensure clarity of scope, risks and dependencies
Maintain visibility of progress, risks and decisions across the engagement
Delivery oversight and process leadership
Collaborate closely with delivery teams to understand progress and blockers
Define and reinforce delivery processes and ways of working
Ensure consistent execution across workstreams and support alignment
Prepare structured reporting for stakeholders
Stakeholder management and alignment
Build relationships with client stakeholders across different levels
Serve as a central point of coordination between client teams and partners
Align expectations, priorities and decision making across groups
Facilitate discussions when clarification or realignment is required
Planning, staffing and financial awareness
Support planning and tracking activities across initiatives
Participate in staffing and candidate validation when needed
Maintain awareness of financial considerations and support controls

Requirements

7+ years of experience in IT project management
Experience in consulting or services environments with enterprise level clients
Experience coordinating complex multi project environments
Understanding of software delivery lifecycle and Agile practices
Experience defining and implementing governance and reporting structures
Experience working with Jira, Confluence or similar tools
Strong stakeholder management and communication skills
Native Spanish and professional English proficiency

Nice to have

Experience with Salesforce related projects
Experience with data platforms or AI related initiatives
Experience working in multi vendor ecosystems
Experience within hospitality or service oriented industries

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