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Senior Strategic Account Manager, Travel Industry

  • London
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Position overview

We are looking for a Senior Strategic Account Manager to lead key client engagements within the Travel Practice. In this role, you will be responsible for developing strategic account plans, managing client relationships, and ensuring successful delivery of large‑scale IT initiatives.

You will collaborate closely with DataArt’s global delivery teams, drive business growth through new opportunities, and act as the main point of contact for clients, ensuring exceptional service and measurable business outcomes. This is a senior‑level role that requires strong industry expertise, excellent communication skills, and the ability to manage complex, multi‑stakeholder environments.

The role is hybrid and requires the ability to visit the client’s office in London, preferably three times per week.

Responsibilities

  • Create, manage, and lead a portfolio of client engagements focused on achieving significant business outcomes through new or re‑engineered IT systems, products, and services.
  • Develop and own the strategic account development plan.
  • Serve as the primary point of contact and escalation for client relationships and overall customer experience.
  • Track engagement and project performance against account metrics.
  • Translate client business goals and industry trends into new business opportunities.
  • Manage contract completion, compliance, and take responsibility for revenues, margins, billing, and profitability.
  • Advocate for the best team composition and conditions to ensure successful project delivery.
  • Collaborate closely with DataArt’s global delivery teams to manage large-scale service engagements, including planning, execution, monitoring, and reporting.
  • Facilitate knowledge sharing to educate the DataArt team on client business specifics, industry context, environment, and change management.
  • Understand key risks and support their mitigation through tactical plans and proactive actions.
  • Manage third parties involved in DataArt’s client engagements.
  • Provide monthly reports on account performance metrics, key issues, opportunities, changes, and objectives according to departmental standards.

Requirements

  • 10+ years of experience in sales, account management, customer service, project management, or consulting.
  • 3+ years of experience working in service companies.
  • 2+ years of experience in operations, management, or a related field at mid‑ to large‑scale travel industry companies, or at technology firms serving the travel industry; OR relevant education in hospitality, online travel distribution, travel agencies, aviation, or transportation.
  • Excellent understanding of the industry landscape: key players, strategies, business models, needs, challenges, and trends.
  • Extensive knowledge of the software development lifecycle and methodologies.
  • Understanding of modern technology landscapes and software architecture.
  • Ability to work effectively in a high‑risk/high‑reward environment.
  • Experience working with multinational, distributed teams.
  • Entrepreneurial, outgoing, detail‑oriented, and analytical mindset.
  • Excellent communication and presentation skills.

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We offer

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Vacation

As per the laws of your country. We do ask you to take a proper rest

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Health insurance

We help you to take out an insurance policy for you and your loved ones

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Sick pay

10 days without a doctor's note, afterwards - as per the laws of your country

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Time off for state holidays

According to the official calendar, regardless of the client’s schedule

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Pleasant environment

Two large corporate parties and many small get-togethers for colleagues

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Comfort service

Solving technical and everyday problems at work

The benefits package may vary depending on the region and the type of contract
Most wanted
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FAQ for Candidates

Work on global projects, grow your career in a supportive, flexible, and innovative tech environment. We help cover the cost of IT certifications and provide access to top-tier courses and learning platforms. View current openings and take the next step with us.

DataArt is a global software engineering company that helps businesses build powerful data, analytics, and AI solutions. We work with clients across a range of industries — including Finance, Healthcare & Life Sciences, Consumer Goods & Retail, Travel, Media & Entertainment, Mobility, and Manufacturing.

Learn more about what we do here.

DataArt supports flexible work formats to help you find the balance that works best for you. You can choose to work from the office, go hybrid, or stay fully remote—each option comes with equal opportunities for growth. We’ll help set you up with secure access and the equipment you need. With 46 remote and onsite official locations, you can join us from almost anywhere in the world.

Learn more about how we work here.

At DataArt, we put people first—fostering a culture built on trust, flexibility, and professional growth. We believe in open communication, mutual respect, and the freedom to choose how and where you work. Diversity, equity, and inclusion are core to our values, and we actively support a workplace where everyone can thrive. From mental health support to global sustainability efforts, we aim to create a healthy, empowering environment for all.

Read more about our culture and values.

There's no one-size-fits-all career path at DataArt—your growth is yours to shape. Whether you want to deepen your technical skills, move into management or sales, or even switch professions entirely, you'll have the support to do it. With exam fees fully covered, you can also earn professional certifications, like AWS, Azure, or Google Cloud. With tools like the Professional Development Map, the Talent Lab, and access to expert mentoring, we help you build your desired career.

Learn how we support both newcomers starting their careers and experienced professionals looking to grow further.

DataArt offers competitive compensation along with a range of thoughtful benefits that support your well-being, growth, and daily comfort. You’ll get flexible vacation and sick leave, mental health programs, and access to a corporate laptop or BYOD option. We also offer bonuses for referrals, parental leave, and smooth exit and return-to-work options.

Read more about how things work at DataArt.

At DataArt, we focus on creating an environment where people want to stay and grow. With 95% of employees recommending us to a friend on Glassdoor and a 100% CEO approval rating, we’re proud of the trust we’ve built. From mentoring programs and professional development services to support and conflict resolution programs, we invest in our colleagues' growth and wellbeing—because when people feel valued, they stick around.

Learn more about our company >here.

Our interview process is designed to be thorough, transparent, and supportive. It starts with a CV review, followed by an HR interview to discuss your background and goals. You'll then go through communication and technical assessments, where we evaluate your English skills and knowledge of relevant technologies. If all goes well, you’ll meet someone from the project team to learn more about the work, and we’ll guide you every step of the way—including helping you prep for any client interviews.

Read more and get tips for each stage here.

DataArt looks for candidates with strong technical skills, analytical thinking, and a commitment to continuous learning. We value experience in relevant technologies and industries, adaptability, and excellent communication skills. If you’re a junior or just starting out, don’t worry—our mentorship programs and training will support your growth from day one. The most important thing is your willingness to learn and develop professionally in our collaborative, people-first environment.

Read more about development in DataArt.

At DataArt, continuous learning is part of our culture. You’ll have access to expert mentors, leadership guidance, and thousands of courses from top platforms like Udemy and LinkedIn Learning. You can shape your own path—whether it’s growing within your role or switching to a new one.

Explore how we support your growth.