Our client is a global travel-tech company that provides various travel services.
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Position overview
We are in search of a highly experienced Business Analyst specializing in the travel domain. The ideal candidate will possess a deep understanding of Global Distribution Systems (GDS) and will excel in facilitating communication between diverse business stakeholders to drive project success.
Responsibilities
Conduct thorough analysis of travel industry trends and requirements to inform business strategies
Collaborate with stakeholders to gather, document, and clarify business requirements related to travel operations
Develop process maps and workflows to streamline travel management operations
Work with IT and development teams to translate business needs into functional specifications
Facilitate workshops and meetings to ensure alignment and clarity among stakeholders
Monitor project progress and provide regular updates to ensure adherence to timelines and deliverables
Requirements
3+ years of experience as a Business Analyst, preferably in the travel or TMC (Travel Management Company) domain
Strong understanding of travel booking flows, including air, hotel, and car reservations
Hands-on experience with GDS platforms such as Sabre (Sabre Red, Sabre APIs, PNR workflows, etc.), Amadeus or Travelport
Nice to have
Knowledge of NDC (New Distribution Capability) and evolving GDS strategies
Understanding of invoice approval workflows, supplier reconciliation, and mid-office/back-office processes in travel
Familiarity with Compleat or other expense automation/invoice processing tools
Knowledge of the PNR lifecycle, including creation, modification, ticketing, queuing, and synchronization across mid- and back-office systems
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