Business Analyst, Automation Governance & Process Discovery

Бенгалуру

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Project overview

The Intelligent Automation Platform is a global initiative focused on building a governed, scalable automation ecosystem across regions and functions. The project emphasizes disciplined intake, reuse, and value realization while reducing duplication and fragmented automation efforts.

Team

You will work within a global automation and intelligent platforms function, collaborating closely with operations leaders, regional teams, technology specialists, product partners, and governance forums. The team operates in a hybrid and matrixed model, combining discovery, analysis, and delivery sequencing while standards and operating models are being established.

Position overview

We are looking for a Business Analyst who brings structure, visibility, and analytical discipline to a global automation and AI landscape. You will focus on process discovery, intake governance, and portfolio transparency to help scale automation in a controlled and value driven way. This role sits at the intersection of operations, technology, and governance, turning operational complexity into clear and actionable decisions.

Technology stack

Process mapping tools, workflow automation platforms, process mining tools, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, collaboration and documentation platforms, automation intake and portfolio tracking tools

Responsibilities

Conduct process discovery across regions and functions to identify automation opportunities, inefficiencies, duplication, and operational bottlenecks
Document current state and target state workflows, business rules, ownership models, and dependencies
Assess whether automation opportunities should be delivered globally, regionally, routed to platform teams, or treated as temporary bridge solutions
Build and maintain a global automation inventory including ownership, scope, status, dependencies, value potential, and run models
Identify overlapping or duplicated automation initiatives and support rationalization recommendations
Apply automation intake governance criteria covering reuse potential, target state alignment, ownership clarity, operating model fit, and value economics
Prepare clear routing and governance recommendations for new automation requests
Support value baselining by analyzing effort, volume, cycle time, error rates, and touchpoints
Partner with finance, operations, and product stakeholders to support benefit tracking and value realization reporting
Coordinate with regional operations and technology teams to clarify ownership, readiness, and scalability constraints
Maintain consistent documentation standards including process maps, intake assessments, decision records, and governance artifacts
Translate complex operational analysis into decision ready recommendations for leadership and governance forums

Requirements

5 years of experience in business analysis, process analysis, operations analysis, automation, or transformation roles
Experience documenting current state and target state processes, business rules, ownership models, and operational dependencies
Ability to assess process improvement opportunities using value, feasibility, scalability, and operating model criteria
Experience working across operations, technology, product, and governance stakeholders in global or federated environments
Experience operating in agile, hybrid, or matrixed delivery models with shared ownership and complex handoffs
Strong written and verbal communication skills with the ability to present structured recommendations to senior stakeholders
Proficiency in Microsoft Office including Excel, PowerPoint, and Word

Nice to have

Experience with automation portfolios, workflow automation, or process mining initiatives
Familiarity with intake governance models, portfolio routing, and benefit tracking practices
Exposure to AI platforms, automation tools, data platforms, or enterprise technology transformation programs
Experience in global operations, shared services, travel, SaaS, or customer service environments
Lean, Six Sigma, CBAP, PMI PBA, Agile, Scrum, or similar certifications

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