Senior Business Systems Analyst, Aware Duty of Care & Traveler Risk Platform

Remote.AR
Remote.Brazil
Remote.Colombia
Rosario
Монтевидео
Монтерей

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Project overview

This project focuses on a modern platform that supports traveler safety, real time risk monitoring, and operational decision making for enterprise environments. The solution combines data integration, notification workflows, and analytics to improve visibility and response to travel related risks.

Team

You will work within a cross functional team that includes Product Managers, software engineers, UX designers, and operations specialists. The team follows a collaborative and iterative approach, with close alignment between business and technical stakeholders.

Position overview

We are looking for a Senior Business Systems Analyst to support the design and delivery of a scalable traveler risk and duty of care platform. You will collaborate with cross functional teams to translate business needs into structured requirements, support data integrations, and improve workflows that enhance traveler safety and operational efficiency.

Technology stack

REST APIs, Swagger, Postman, SQL, relational databases, XML, Jira, Confluence, Figma, Miro, Lucidchart, Fresh Service, Fresh Desk, Smartsheet, GDS platforms such as Amadeus, Sabre, Travelport

Responsibilities

Plan and conduct analysis of complex business problems and identify opportunities for automation
Gather, document, and validate functional and non functional requirements
Translate business needs into user stories, process flows, and acceptance criteria
Collaborate with stakeholders to understand operational workflows and define scalable solutions
Design and support workflows related to traveler visibility, risk alerts, notifications, and reporting
Create diagrams and documentation that illustrate system processes and integrations
Support API and data integration efforts, including payload analysis and validation
Work with relational databases to verify transactional data using SQL queries
Assist with XML review, data mapping, and data integrity analysis
Coordinate testing activities including test cases, test plans, and user acceptance testing scenarios
Verify system functionality and ensure alignment with defined requirements
Collaborate with development teams on estimation, planning, and delivery
Prepare documentation including training materials and user guides
Support operational teams during implementation and post deployment activities

Requirements

Bachelor degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience
5 or more years of experience as a Business Systems Analyst or Business Analyst
Minimum 3 years of experience in the travel technology industry
Experience working with enterprise SaaS platforms and operational workflows
Experience writing business requirements, user stories, process flows, and acceptance criteria
Strong understanding of software development lifecycle and Agile methodologies
Strong analytical and problem solving skills
Strong communication skills and ability to work with stakeholders

Nice to have

Experience working with APIs using tools such as Swagger or Postman
Basic understanding of relational databases and SQL queries
Experience with data mapping, XML analysis, or integrations
Experience with duty of care, risk management, or traveler safety platforms
Familiarity with GDS systems such as Amadeus, Sabre, or Travelport
Experience with tools such as Jira, Confluence, Figma, Miro, or Lucidchart

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Senior Business Systems Analyst, Aware Duty of Care & Traveler Risk Platform

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Project overview

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