Senior Business Analyst
- Remote.Bulgaria
- Remote.Georgia
- Remote.Kazakhstan
- Remote.Poland
- Алмати
- Астана
- Белград
- Варна
- Варшава
- Вроцлав
- Днепър
- Ереван
- Киев
- Клуж-Напока
- Краков
- Ларнака
- Лвов
- Лодз
- Люблин
- Одеса
- Рига
- София
- Тбилиси
- Харков
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Project overview
Team
Position overview
Technology stack
Responsibilities
- Define current and future workflows across booking, fulfilment, servicing, payments, finance operations, and back office processes
- Facilitate workshops with stakeholders from business, product, operations, finance, and engineering
- Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
- Document business rules, exception scenarios, operational handoffs, and system interactions
- Support gap analysis between legacy processes and the target operating model
- Collaborate with architects and consultants to align business requirements with solution design
- Identify dependencies, assumptions, risks, and open questions to support delivery planning
- Contribute to building a cohesive end to end operating model that connects all platform components
Requirements
- The candidate brings 5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
- Experience with process mapping techniques and tools
- Ability to create epics, user stories, and clear acceptance criteria
- Experience translating ambiguous business needs into structured requirements
- Strong communication skills with the ability to work across business and technical teams
- Experience working in integration heavy environments
Nice to have
- Experience in travel, TMC, airline, booking, fulfilment, payments, or finance operations domains
- Understanding of corporate travel booking flows including air, hotel, and car reservations
- Familiarity with GDS, online booking tools, or travel APIs
- Knowledge of PNR lifecycle, ticketing flows, queues, and booking synchronization
- Understanding of NDC and direct connect content models
- Experience with invoicing, reconciliation, expense automation, or reporting processes
- Background in defining operating models for new products or enterprise onboarding initiatives
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