Salesforce Administrator

Remote.Argentina
Remote.Brazil
Remote.Colombia
Rosario
Монтевидео
Монтерей

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Client

Our client is a global travel company running a transformation program to optimize corporate travel operations and modernize its booking, fulfillment, servicing, payment, and back office processes.

Project overview

This project focuses on enhancing and evolving a CRM platform within the travel domain. The goal is to improve customer experience, streamline processes, and support integrations across multiple systems. The platform enables efficient operations and data driven decision making.

Position overview

We are looking for a Salesforce Administrator who will support and improve CRM functionality by working closely with business stakeholders and product teams. You will contribute to solution configuration, requirement analysis, and system enhancements to ensure the platform meets business needs. This position involves working in the US time zone and is subject to a background check.

Technology stack

Salesforce CRM, Salesforce Service Cloud, APIs, data integration tools, Agile frameworks, AI based tools

Responsibilities

Gather and analyze business requirements related to CRM functionality, system integrations, and data mapping
Understand underlying business needs and propose suitable Salesforce based solutions
Configure and maintain Salesforce Service Cloud features aligned with business requirements
Translate business requests into functional solutions and system configurations within Salesforce
Act as the first point of contact for enhancement requests and assess their alignment with existing capabilities
Collaborate with stakeholders and product owners to support backlog prioritization
Support cross system initiatives by identifying dependencies and defining scope across workstreams
Document business processes and system configurations to ensure clarity and consistency
Participate in agile ceremonies including planning and backlog refinement
Use AI based tools to support documentation, analysis, and workflow improvements

Requirements

At least 3 years of experience working with Salesforce CRM in an Admin or Business Analyst role
Experience with Salesforce Service Cloud configuration and support
Experience gathering and documenting requirements for CRM systems including integrations and data mapping
Experience translating business needs into Salesforce configurations and improvements
Ability to work directly with business stakeholders and product owners
Understanding of agile delivery practices and participation in project ceremonies
Strong analytical and communication skills
English level upper intermediate or higher for client communication
Availability to work in the US time zone and willingness to undergo a background check

Nice to have

Experience in the travel industry
Experience working with AI based tools for CRM analysis or documentation
Familiarity with system integrations and data workflows

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