Client Support Specialist / Integrations Manager

Remote.Bulgaria
Remote.Poland
Варна
Варшава
Вроцлав
Клуж-Напока
Краков
Ларнака
Лодз
Люблин
Рига
София

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Client

Our client is a prominent provider of SaaS based educational platforms specializing in enterprise level learning management solutions, focused on delivering scalable digital education infrastructure that helps large scale organizations optimize their internal training and development ecosystems.

Project overview

The project involves high level technical consultancy and solution architecture for strategic enterprise accounts. The goal is to bridge the gap between business requirements and technical platform capabilities, ensuring clients achieve maximum ROI through seamless system integration and platform optimization.

Position overview

The Client Support Specialist or Integrations Manager acts as a trusted advisor and technical solution expert for a dedicated portfolio of enterprise customers. This role is responsible for the end to end technical health of client accounts, focusing on platform configuration, integration setup, and long term adoption. This is a highly autonomous, client facing position that requires a unique blend of technical literacy and professional communication.

Responsibilities

Manage a portfolio of strategic enterprise clients, acting as the primary technical point of contact for platform optimization.
Lead integration configurations via the UI using no code tools and perform comprehensive platform audits.
Configure connectors and support technical implementations to align with client business needs.
Execute technical initiatives including bulk API operations, data imports, and complex platform setup enhancements.
Collaborate with Sales, Product, and Customer Success teams to translate business requirements into scalable technical solutions.
Manage multiple parallel projects and technical workstreams independently.

Requirements

Technical literacy with a solid understanding of APIs, system integrations, and technical environments.
Project management experience with the ability to organize and manage multiple projects simultaneously with high attention to detail.
Exceptional stakeholder management and communication skills, with the ability to explain technical concepts to non technical audiences.
Strong data handling and troubleshooting skills, particularly with Excel and bulk data operations.
Ability to operate independently in a dynamic, fast paced environment.
Professional working proficiency in English for written communication and collaboration with international stakeholders.

Nice to have

Previous experience in a SaaS technical support or implementation role.
Background in the EdTech or HRTech industry.
Familiarity with enterprise level workflow automation.

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