Senior Business Systems Analyst
- Bengaluru
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Project overview
Team
Position overview
Technology stack
Responsibilities
- Plan and conduct analysis of complex business problems and identify opportunities for automation
- Gather, document, and validate functional and non functional requirements
- Translate business needs into user stories, process flows, and acceptance criteria
- Collaborate with stakeholders to understand operational workflows and define scalable solutions
- Design and support workflows related to traveler visibility, risk alerts, notifications, and reporting
- Create diagrams and documentation that illustrate system processes and integrations
- Support API and data integration efforts, including payload analysis and validation
- Work with relational databases to verify transactional data using SQL queries
- Assist with XML review, data mapping, and data integrity analysis
- Coordinate testing activities including test cases, test plans, and user acceptance testing scenarios
- Verify system functionality and ensure alignment with defined requirements
- Collaborate with development teams on estimation, planning, and delivery
- Prepare documentation including training materials and user guides
- Support operational teams during implementation and post deployment activities
Requirements
- Bachelor degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience
- 5 or more years of experience as a Business Systems Analyst or Business Analyst
- Minimum 3 years of experience in the travel technology industry
- Experience working with enterprise SaaS platforms and operational workflows
- Experience writing business requirements, user stories, process flows, and acceptance criteria
- Strong understanding of software development lifecycle and Agile methodologies
- Strong analytical and problem solving skills
- Strong communication skills and ability to work with stakeholders
Nice to have
- Experience working with APIs using tools such as Swagger or Postman
- Basic understanding of relational databases and SQL queries
- Experience with data mapping, XML analysis, or integrations
- Experience with duty of care, risk management, or traveler safety platforms
- Familiarity with GDS systems such as Amadeus, Sabre, or Travelport
- Experience with tools such as Jira, Confluence, Figma, Miro, or Lucidchart
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Vacation
As per the laws of your country. We do ask you to take a proper rest
Health insurance
We help you to take out an insurance policy for you and your loved ones
Sick pay
10 days without a doctor's note, afterwards - as per the laws of your country
Time off for state holidays
According to the official calendar, regardless of the client’s schedule
Pleasant environment
Two large corporate parties and many small get-togethers for colleagues
Comfort service
Solving technical and everyday problems at work
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