Senior Business Systems Analyst
- Bengaluru
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Project overview
Team
Position overview
Technology stack
Responsibilities
- Plan and conduct analysis of complex business problems and identify opportunities for automation
- Gather, document, and validate functional and non functional requirements
- Translate business needs into user stories, process flows, and acceptance criteria
- Collaborate with stakeholders to understand operational workflows and define scalable solutions
- Design and support workflows related to traveler visibility, risk alerts, notifications, and reporting
- Create diagrams and documentation that illustrate system processes and integrations
- Support API and data integration efforts, including payload analysis and validation
- Work with relational databases to verify transactional data using SQL queries
- Assist with XML review, data mapping, and data integrity analysis
- Coordinate testing activities including test cases, test plans, and user acceptance testing scenarios
- Verify system functionality and ensure alignment with defined requirements
- Collaborate with development teams on estimation, planning, and delivery
- Prepare documentation including training materials and user guides
- Support operational teams during implementation and post deployment activities
Requirements
- Bachelor degree in Information Technology, Computer Science, Business, or a related field, or equivalent work experience
- 5 or more years of experience as a Business Systems Analyst or Business Analyst
- Minimum 3 years of experience in the travel technology industry
- Experience working with enterprise SaaS platforms and operational workflows
- Experience writing business requirements, user stories, process flows, and acceptance criteria
- Strong understanding of software development lifecycle and Agile methodologies
- Strong analytical and problem solving skills
- Strong communication skills and ability to work with stakeholders
Nice to have
- Experience working with APIs using tools such as Swagger or Postman
- Basic understanding of relational databases and SQL queries
- Experience with data mapping, XML analysis, or integrations
- Experience with duty of care, risk management, or traveler safety platforms
- Familiarity with GDS systems such as Amadeus, Sabre, or Travelport
- Experience with tools such as Jira, Confluence, Figma, Miro, or Lucidchart
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We offer
Trabajo remoto
Ofrecemos una gran flexibilidad para trabajar desde distintas ciudades y países
Días off para descansar
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Según el calendario oficial de cada país
Días off por maternidad y paternidad
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Certificaciones pagas
Impulsamos el desarrollo profesional y certificación de nuestros colegas
Plataforma de e-learning interna
Acceso ilimitado a cursos y entrenamientos
Clases de idiomas
Clases de inglés virtuales con profesoras altamente calificadas
Comunidades profesionales
Todos los colegas pueden participar de comunidades profesionales internacionales y regionales, en base a sus intereses
