Senior Business Analyst
- Almaty
- Astana
- Belgrade
- Cluj-Napoca
- Dnipro
- Kharkiv
- Krakow
- Kyiv
- Larnaca
- Lodz
- Lublin
- Lviv
- Odesa
- Remote.Bulgaria
- Remote.Georgia
- Remote.Kazakhstan
- Remote.Poland
- Riga
- Sofia
- Tbilisi
- Varna
- Warsaw
- Wroclaw
- Yerevan
If you received this vacancy from our recruiters — read our Privacy Notice.
Project overview
Team
Position overview
Technology stack
Responsibilities
- Define current and future workflows across booking, fulfilment, servicing, payments, finance operations, and back office processes
- Facilitate workshops with stakeholders from business, product, operations, finance, and engineering
- Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
- Document business rules, exception scenarios, operational handoffs, and system interactions
- Support gap analysis between legacy processes and the target operating model
- Collaborate with architects and consultants to align business requirements with solution design
- Identify dependencies, assumptions, risks, and open questions to support delivery planning
- Contribute to building a cohesive end to end operating model that connects all platform components
Requirements
- The candidate brings 5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
- Experience with process mapping techniques and tools
- Ability to create epics, user stories, and clear acceptance criteria
- Experience translating ambiguous business needs into structured requirements
- Strong communication skills with the ability to work across business and technical teams
- Experience working in integration heavy environments
Nice to have
- Experience in travel, TMC, airline, booking, fulfilment, payments, or finance operations domains
- Understanding of corporate travel booking flows including air, hotel, and car reservations
- Familiarity with GDS, online booking tools, or travel APIs
- Knowledge of PNR lifecycle, ticketing flows, queues, and booking synchronization
- Understanding of NDC and direct connect content models
- Experience with invoicing, reconciliation, expense automation, or reporting processes
- Background in defining operating models for new products or enterprise onboarding initiatives
Looking for Similar Opportunities?

We offer
Vacation
As per the laws of your country. We do ask you to take a proper rest
Health insurance
We help you to take out an insurance policy for you and your loved ones
Sick pay
10 days without a doctor's note, afterwards - as per the laws of your country
Time off for state holidays
According to the official calendar, regardless of the client’s schedule
Pleasant environment
Two large corporate parties and many small get-togethers for colleagues
Comfort service
Solving technical and everyday problems at work
What if I can’t find it?
FAQ for Candidates
Work on global projects, grow your career in a supportive, flexible, and innovative tech environment. We help cover the cost of IT certifications and provide access to top-tier courses and learning platforms. View current openings and take the next step with us.



