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Senior Business Analyst

  • Almaty
  • Astana
  • Belgrade
  • Cluj-Napoca
  • Dnipro
  • Kharkiv
  • Krakow
  • Kyiv
  • Larnaca
  • Lodz
  • Lublin
  • Lviv
  • Odesa
  • Remote.Bulgaria
  • Remote.Georgia
  • Remote.Kazakhstan
  • Remote.Poland
  • Riga
  • Sofia
  • Tbilisi
  • Varna
  • Warsaw
  • Wroclaw
  • Yerevan
Medium team (10-20 people)

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Project overview

The project focuses on building a modern corporate travel operating model that connects booking platforms, fulfilment services, payment systems, and finance operations into a unified flow. It aims to enable scalable and efficient travel processes across enterprise customers.

Team

You will be working in a cross functional team that includes Solution Architects, Solution Consultants, Project Managers, and client side stakeholders from operations, finance, and product areas. The team collaborates closely through workshops, design sessions, and iterative planning cycles.

Position overview

We are looking for a Senior Business Analyst who will support discovery and elaboration activities for a large scale travel platform integration program. You will work across business and technical areas to shape end to end processes and translate complex business needs into structured delivery artefacts.

Technology stack

Jira, Confluence, BPMN tools, APIs, integration platforms, GDS systems, online booking tools, data exchange solutions

Responsibilities

  • Define current and future workflows across booking, fulfilment, servicing, payments, finance operations, and back office processes
  • Facilitate workshops with stakeholders from business, product, operations, finance, and engineering
  • Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
  • Document business rules, exception scenarios, operational handoffs, and system interactions
  • Support gap analysis between legacy processes and the target operating model
  • Collaborate with architects and consultants to align business requirements with solution design
  • Identify dependencies, assumptions, risks, and open questions to support delivery planning
  • Contribute to building a cohesive end to end operating model that connects all platform components

Requirements

  • The candidate brings 5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
  • Experience with process mapping techniques and tools
  • Ability to create epics, user stories, and clear acceptance criteria
  • Experience translating ambiguous business needs into structured requirements
  • Strong communication skills with the ability to work across business and technical teams
  • Experience working in integration heavy environments

Nice to have

  • Experience in travel, TMC, airline, booking, fulfilment, payments, or finance operations domains
  • Understanding of corporate travel booking flows including air, hotel, and car reservations
  • Familiarity with GDS, online booking tools, or travel APIs
  • Knowledge of PNR lifecycle, ticketing flows, queues, and booking synchronization
  • Understanding of NDC and direct connect content models
  • Experience with invoicing, reconciliation, expense automation, or reporting processes
  • Background in defining operating models for new products or enterprise onboarding initiatives

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We offer

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Vacation

As per the laws of your country. We do ask you to take a proper rest

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Health insurance

We help you to take out an insurance policy for you and your loved ones

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Sick pay

10 days without a doctor's note, afterwards - as per the laws of your country

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Time off for state holidays

According to the official calendar, regardless of the client’s schedule

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Pleasant environment

Two large corporate parties and many small get-togethers for colleagues

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Comfort service

Solving technical and everyday problems at work

The benefits package may vary depending on the region and the type of contract
Most wanted
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