Salesforce Administrator
- Monterrey
- Montevideo
- Remote.Argentina
- Remote.Brazil
- Remote.Colombia
- Rosario
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Client
Project overview
Position overview
Technology stack
Responsibilities
- Gather and analyze business requirements related to CRM functionality, system integrations, and data mapping
- Understand underlying business needs and propose suitable Salesforce based solutions
- Configure and maintain Salesforce Service Cloud features aligned with business requirements
- Translate business requests into functional solutions and system configurations within Salesforce
- Act as the first point of contact for enhancement requests and assess their alignment with existing capabilities
- Collaborate with stakeholders and product owners to support backlog prioritization
- Support cross system initiatives by identifying dependencies and defining scope across workstreams
- Document business processes and system configurations to ensure clarity and consistency
- Participate in agile ceremonies including planning and backlog refinement
- Use AI based tools to support documentation, analysis, and workflow improvements
Requirements
- At least 3 years of experience working with Salesforce CRM in an Admin or Business Analyst role
- Experience with Salesforce Service Cloud configuration and support
- Experience gathering and documenting requirements for CRM systems including integrations and data mapping
- Experience translating business needs into Salesforce configurations and improvements
- Ability to work directly with business stakeholders and product owners
- Understanding of agile delivery practices and participation in project ceremonies
- Strong analytical and communication skills
- English level upper intermediate or higher for client communication
- Availability to work in the US time zone and willingness to undergo a background check
Nice to have
- Experience in the travel industry
- Experience working with AI based tools for CRM analysis or documentation
- Familiarity with system integrations and data workflows
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We offer
Vacation
As per the laws of your country. We do ask you to take a proper rest
Health insurance
We help you to take out an insurance policy for you and your loved ones
Sick pay
10 days without a doctor's note, afterwards - as per the laws of your country
Time off for state holidays
According to the official calendar, regardless of the client’s schedule
Pleasant environment
Two large corporate parties and many small get-togethers for colleagues
Comfort service
Solving technical and everyday problems at work
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